Questions, answered.
Everything from booking and flight tracking to corporate accounts.
Can you collect lost or delayed luggage from the airport?
Yes. If your luggage has been delayed or lost on a flight into Inverness, Aberdeen, Edinburgh, Glasgow or Glasgow Prestwick, we collect it from the airline baggage desk or handling agent and deliver it to your hotel, B&B or self-catering accommodation anywhere in the Highlands — usually same day for our core area, next day for the north-west coast and Skye.
Do you collect passengers and items from private flights?
Yes. We provide chauffeured ground transfers for passengers arriving on private flights at Inverness, Aberdeen, Edinburgh and Glasgow airports, and we can also collect luggage, equipment and items directly from the aircraft or handling agent and deliver them to your accommodation or onward destination.
How far in advance should I book?
We recommend booking at least 24 hours in advance to guarantee availability, especially during summer, ski season and school holidays. Same-day requests are welcome — WhatsApp or email us and we'll do our best.
How do I book — do I need to phone?
Most of our customers book by WhatsApp or email and receive a personal confirmation within minutes. You're welcome to call 07539 663173 too, but WhatsApp and email are usually fastest.
Do you track my flight?
Yes. As soon as you share your flight number we monitor arrivals automatically. If your flight is delayed we adjust the pickup at no extra charge, and you get 60 minutes of free wait after landing.
What's included in the price?
A fixed-price fare, a professional chauffeur, Meet & Greet at arrivals, all tolls, parking at the airport, bottled water, and free 60-minute wait after landing. No surge pricing, ever.
Which vehicles do you use?
Our fleet includes executive saloons, spacious estates and 6-8 seat MPVs. All vehicles are late-model, fully insured and cleaned before every job. Child seats and boosters are available on request.
Can you handle corporate and hotel accounts?
Yes. We work with hotels, tour operators and businesses across the Highlands on invoice accounts with monthly billing, dedicated account managers and priority dispatch.
What is your cancellation policy?
Free cancellation up to 12 hours before your pickup time. Late cancellations within 12 hours may incur a 50% charge; no-shows are charged in full.
Do you cover the whole of Scotland?
Our primary service area is the Highlands, Moray Coast, Cairngorms, Isle of Skye and the NC500 — connecting to Inverness, Aberdeen, Edinburgh, Glasgow and Glasgow Prestwick airports. If your pickup isn't listed in the booking form, choose 'Other / not listed' and we'll come back with a custom quote. Long-distance transfers across the UK are also available on request.
Can you collect from ports and energy parks like Nigg and Kishorn?
Yes. We collect passengers, crew and equipment from Highland ports and energy parks — including Nigg Energy Park, Kishorn Port and the Cromarty Firth (Invergordon) — and take them to the airport or the nearest railway station. We also assist with vessel crew changes: meeting incoming crew at the airport or station, driving them to the vessel, and collecting departing crew for their flight or train home. Get in touch on WhatsApp or by email with your vessel, port and flight details for a fixed-price quote.